To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes AM APPAREL HTX to import the goods on his behalf using our shipping partners.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from fulfillment centers by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 7 business days (excluding Saturdays, Sundays, and Holidays) to process.
Because our products are custom and hand made, and are then processed by different suppliers, the processing time differs, but ranges from 2-7 business days. The product may also be delivered to you separately, some earlier than others because they are made/printed and shipped from different fulfillment centers.
After your payment is authorized and verified, standard orders can still take 2-7 business days to process. This is just an estimate and doesn't include weekends or holidays.
SHIPPING RATES & TIMELINES
If you placed an order with different items, it may happen that the orders are from different suppliers and so they might be shipped and processed separately. Delivery times differ depending on the supplier location and your final destination, and your selected shipping method.
Please note that orders to US destinations may take 1-20 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic & International orders, we will use USPS or UPS and FedEx to ship to most locations. Alternative carriers may be selected if the items are being shipped from a supplier based out of the united states.
Your final shipping cost is displayed at the point of checkout, the shipping cost is calculated depending on the number of the items you have in your order. Each item has it's own shipping rate, depending on the item type, weight, and the country it's being shipped from and shipped to. Some items may have shipping rates as low as 3 US dollars, while others as high as 10 US dollars.
Shipping fees are non-refundable. If you refuse any shipments from amapparelhtx.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We offer two different types of shipping methods, Standard which cost lower but longer delivery time, and Expedited which cost high but faster delivery time.
Standard Shipping methods take from 1-20 business days to be delivered.
Expedited Shipping methods take 1-12 business days to be delivered.
Please note that these are just estimates and may not be the exact same time your order takes to be delivered.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
TRACKING YOUR ORDER
Once your orders are shipped, we will email/text you te tracking information. You can track your orders through our website, or through our tracking partner https://route.com/
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
AM APPAREL HTX does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, AM APPAREL HTX reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, AM APPAREL HTX reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- Potential fraudulent or criminal activity.
- OR ANY OTHER POTENTIAL CAUSES BEYOND OUR CONTROL
Similarly, AM APPAREL HTX reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.